FAQ

Are dogs allowed in the chalets?

At the time of reservation it is necessary to book dogs as an extra. There will be a 15€ surcharge for each dog, without food.

 

Is there internet within the chalets?

Free WIFI is provided.

 

From what time can I enter the chalet?

From 3 pm.

 

What time do we have to leave the chalet on our departure day?

At 10 am.

 

What are the cancellation costs?

3 month prior to your arrival day, there is a 30% cancelation fee,

1 month prior you will be charged 80% of the total amount.

No-shows will be charged with 100%.

 

Is it allowed to smoke?

No.

 

Is there a parking opportunity at the Zugspitz Lodge?

Yes, there is one right in front of you chalet.

 

Are the chalets accessible for wheelchairs?

Unfortunately, no.

 

Is it possible to get a baby bed?

Please request this at the time of your reservation.

 

Will the bedlinen and towels be provided?

Yes, they will be in the chalet on arrival.

 

What do I do if I can’t find my access code?

The access code will be sent to you two days before your arrival day, anyway if you still cannot find it, please contact us on info@zugspitzlodge.com

 

What’s the lodge equipped with?

In both Chalet-types there is a kitchen, an oven, a fridge, a dishwasher, a coffee machine, an open fireplace, a ski storage, bathroom/toilet, a living room with a flat screen and a safe.

 

Are there any supermarkets around?

In Ehrwald there is a Spar and a MPreis.

 

How does it work with the payment?

The total amount will be charged to your credit card in advance of your stay.
Other payment methods are not possible.

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