Are dogs allowed in the chalets?
At the time of reservation it is necessary to book dogs as an extra. There will be a 15€ surcharge for each dog, without food.
Is there internet within the chalets?
Free WIFI is provided.
From what time can I enter the chalet?
From 3 pm.
What time do we have to leave the chalet on our departure day?
At 10 am.
What are the cancellation costs?
3 month prior to your arrival day, there is a 30% cancelation fee,
1 month prior you will be charged 80% of the total amount.
No-shows will be charged with 100%.
Is it allowed to smoke?
Is there a parking opportunity at the Zugspitz Lodge?
Yes, there is one right in front of you chalet.
Are the chalets accessible for wheelchairs?
Is it possible to get a baby bed?
Please request this at the time of your reservation.
Will the bedlinen and towels be provided?
Yes, they will be in the chalet on arrival.
What do I do if I can’t find my access code?
The access code will be sent to you two days before your arrival day, anyway if you still cannot find it, please contact us on email@example.com
What’s the lodge equipped with?
In both Chalet-types there is a kitchen, an oven, a fridge, a dishwasher, a coffee machine, an open fireplace, a ski storage, bathroom/toilet, a living room with a flat screen and a safe.
Are there any supermarkets around?
In Ehrwald there is a Spar and a MPreis.
How does it work with the payment?
The total amount will be charged to your credit card in advance of your stay.
Other payment methods are not possible.